Screen 01
Dashboard
What needs attention now, and how the AI is doing.
TELLGENCE
A dashboard for watching an AI front desk, stepping into any call, and teaching the AI as you go.
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7Dashboard areas
Overview to settings
5Call states
Active to resolved
6Settings areas
Agent, hours, roles and more
19Email templates
Setup to weekly report
The AI answers. The firm stays in charge.
An AI front desk only works if people can see what it does and step in when it matters.
- See every call as it happens
- Reach a person quickly when asked
- Feed what the AI missed back into what it knows
The design question
How does a busy firm supervise an AI without watching it all day?
02 / Who uses it
Who it’s for.
- CallerTalks to the AI front desk
- StaffWatches calls and takes over when needed
- AdminManages the agent, hours, team and billing
03 / The flow
A call, step by step.
From first ring to a smarter AI
- A call comes inIt appears live, with intent and confidence
1 - The AI flags itLow confidence or a caller asking for a person
2 - Staff takes overRead the transcript, then join the call
3 - The call is loggedOutcome, duration and booking, searchable
4 - The AI learnsGaps go into the knowledge base
5
04 / Affinity map
How the features group.
The features, grouped by the need each one serves.
Watch
Live call list
Confidence score
Live transcript
Call progress steps
Step in
Escalation queue
Take over
Urgent callbacks
Book from the call
Look back
Call logs
Appointments
Analytics
Weekly report
Teach and set up
Knowledge base
Greeting script
Business hours
Roles and alerts
05 / The screens
The key screens.
Screen 02
Escalations
Every handed-off call, with a waiting timer.
Screen 03
Live call monitor
The transcript and the AI’s confidence.
Screen 04
Logs and appointments
Every call and every booking.
Screen 05
Knowledge base
The documents the AI answers from.
Screen 06
Agent settings
Voice, script and business hours.
Screen 07
Team and alerts
Roles, notifications and email.
A complete first design sprint.
Sign-in, seven dashboard areas, call pop-ups and notifications, built from one shared component library.
The marketing site for the same product.