Screen 01
Ask for help
Six categories on one screen.
CINDERA
A patient request app that sends each need from a hospital bed to the right staff role, with live status.
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40–50%Non-RN call volume
Requests support roles can handle
13+Min avg. response time
A common call-light delay
6Request categories
Instead of one call light
4-stageLive tracking
Sent → Seen → On the way → Resolved
Every request looks the same.
A call light says someone needs something, never what. A nurse walks over just to find out.
- Nurses become the default router
- Patients wait with no visibility
- Leaders have no response data
The design question
How can a request say what it needs before anyone is interrupted?
02 / Who uses it
Who it’s for.
- PatientSends a request from their own phone
- CaregiverSends requests and follows status for the patient
- Nurse (RN)Handles clinical and pain requests
- CNAHandles bathroom and mobility help
- Charge nurseSees every request and reassigns late ones
- AdminReviews response times and SLA reports
03 / The flow
How it works, step by step.
Patient: ask and follow
- ChooseOne of six clear options
1 - DescribeOptional text or voice note
2 - SentConfirmation, with a timer
3 - On the wayLive four-stage progress
4 - ResolvedDone, and logged
5
Staff: receive and resolve
- AlertThe right role is notified
1 - QueuePending, accepted, resolved
2 - EscalateLate requests reach the charge nurse
3 - ReportA shift summary of what happened
4
04 / Affinity map
How the features group.
The features, grouped by the need each one serves.
Ask
Six request categories
Code or QR, no login
Text or voice note
Route
Role-based routing
Delegate to a CNA
A queue for each role
Track
Four-stage progress
Live waiting timer
Cancel a request
Caregiver access
Oversee
SLA escalation
Charge nurse view
Response analytics
HCAHPS reporting
05 / The screens
The key screens.
Screen 02
Role queues
Each role sees only its own requests.
Screen 03
Live status
Patients see exactly where a request is.
Screen 04
Charge nurse view
Late requests never get lost.
Screen 05
Caregiver access
Family can send and follow requests.
Screen 06
Leadership dashboard
Response times and SLA, in one place.
From one alert to a routed workflow.
Patients say what they need, staff get role-specific queues, and charge nurses see bottlenecks early.
- Every request looks the same
- Nurses act as routers
- Patients wait without visibility
Requests are categorized, routed, tracked, escalated by SLA, and visible to everyone who needs them.
The landing page that explains a new kind of nurse call in seconds.